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Qwest to close call centers in Omaha, Littleton by July 15
Denver Post

By Aldo Svaldi
Thursday, April 16, 2009

Qwest Communications said Wednesday it will close customer-service call centers in Littleton and Omaha by July 15.  The closures will displace more than 300 workers, including 129 at the company's Littleton Customer Contact Center, which handled residential customer calls.

Some workers will have the option to "follow their jobs" to other locations or could be hired to fill other open positions at Qwest.  Those who don't move or don't find work elsewhere in the company will receive severance, Qwest spokeswoman Johnna Hoff said.

Online technologies, including instant chat and a new Twitter.com option the company recently launched, have reduced the volume of calls Qwest receives.

A small-business sales and service center in Littleton will add about 50 workers.  Displaced workers holding similar jobs in Phoenix will have first priority, followed by those from the closing call center in Littleton.

Aldo Svaldi, The Denver Post

http://www.denverpost.com/business/ci_12151625