Qwest to close call centers in Omaha, Littleton by July 15
By Aldo Svaldi
Thursday, April 16, 2009
Qwest Communications said Wednesday it will close
customer-service call centers in Littleton
and Omaha by July 15. The closures will
displace more than 300 workers, including 129 at the company's Littleton Customer Contact
Center, which handled
residential customer calls.
Some workers will have the option to "follow their jobs" to
other locations or could be hired to fill other open positions
at Qwest. Those who don't move or don't find work
elsewhere in the company will receive severance, Qwest
spokeswoman Johnna Hoff said.
Online technologies, including instant chat and a new
Twitter.com option the company recently launched, have reduced
the volume of calls Qwest receives.
A small-business sales and service center in Littleton will add about 50 workers.
Displaced workers holding similar jobs in
will have first priority, followed by those from the closing
call center in Littleton.
Aldo Svaldi, The