DSL, wireless outage hangs up metro area
By Kimberly S. Johnson and David Migoya
Friday, April 11, 2008
A hardware failure resulted in the loss of broadband service for
Qwest business and residential customers in the
area Thursday afternoon.
Qwest spokeswoman Jennifer Barton confirmed that the
Denver-based phone and Internet service provider experienced "a
hardware issue at its Denver main central
"It affected broadband and data services. Services were out for
approximately an hour," she said. "We're still evaluating the
Barton didn't say exactly how many customers and businesses were
affected by the outage, stating that the company was still
evaluating the problem.
Along Denver's 16th Street Mall, home to several office
towers and workplaces for thousands, service was fine at Qwest's Solutions Center.
The same couldn't be said for clients who came into the shop
looking for answers.
"I was surfing the Net and suddenly it konked out," said Timothy
McMahon, 49, of Denver.
"My cell was fine, but I couldn't get any answers on the help
line, so I came down here."
A customer-service representative contacted through Qwest's
technical support number at 7 p.m. said the DSL outage was
continuing in some places but that it didn't affect analog
lines. He said there was no estimated time when service
would be restored but advised customers that service could be
out for 24 to 48 hours.
Barton said that time frame was "inaccurate."
An AT&T spokeswoman said its wireless customers were affected
because some cell sites are fed by Qwest switches. She
said other wireless carriers also were hit.
But as offices emptied at the 5 p.m. rush hour, the confused
looks were the same: cellphones pressed to ears were then
stared at, pressed to the ear again and politely folded away for
another attempt a block or two later.
"I didn't know anything was wrong," said Margaret Hagen, 37, of Denver. "I just
figured I'd get through later."